Please note that the Delivery and return process is taking a little longer than usual due to extra measures and are following government advice to keep everyone safe and healthy.
We sincerely value your patience during this time.
Stock items will be dispatched 2-3 working days. If the size is not available in stock, it can be ordered as a back order/made to order option. Usual turnaround time for online ‘made to order’ dresses are 16-20 weeks, skirts and tops 6-8 weeks and accessories 4 weeks or according to the timings mentioned on the product’s description.
Please note that this lead time doesn’t include delivery times. The shipment will always be recorded. A signature will be required upon delivery of your order.
If you need your item to be ready earlier, please contact us at firstname.lastname@example.org for the Rush order service.
When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using the link provided. Order status may take up to 1-2 hour to update after the order has been placed.
Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
How to return your order
We hope that you are delighted with your purchase from Sanyukta Shrestha. If you are not perfectly satisfied with an item(s) we ask that you return it to us in the same condition that it was received, with all original tags attached. The best way to keep each piece in a pristine condition is to return it back to us in the original packaging.
You can return any item purchased from the Sanyukta Shrestha website. You must arrange your return shipment and you are responsible for the full cost of the return shipment. You will need to email us your chosen shipping provider and the tracking number.
STEPS TO RETURN YOUR ORDER
- Place the product in the original shipping box and fill out the Returns Form that came with your order. Items should be returned within 14 days of their delivery date.
- Write us an e-mail to email@example.com to let us know that you’d like to make a return and please explain the reason for the return.
- Our customer service will send you the authorisation code that you would need to print and attach to the box.
- If you are using the original box, make sure you have removed the other shipping labels from the outside of the box and add a new delivery label.
- Please make sure to return goods in secured recorded delivery so you have a tracking number to hand.
STEPS TO RETURN YOUR ORDER
- Place the product in the original shipping box and fill out the Returns Form that came with your order. Items should be returned within 28 days of their delivery date. For international returns please clearly mark “Returned British merchandise, no commercial value”. If you fail to do so, we will not be liable for any customs charges incurred.
- Call the shipper you’ve chosen and arrange the shipment.
- Attach the returns label to the outside of the box. Please send to our customer service an email with the tracking number of the shipment.
Please note that you would need to return your order from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
Please note: Original shipping charges, customs charges and handling fees may all be deductible from any refund due.
For any questions you can call us on +44 (0)1507588507 or e-mail us at firstname.lastname@example.org
Where to send your return
All returns should be sent back to the following address:
Sanyukta Shrestha Returns
c/o Sustainable Fashion Ltd
The Rectory Bondhays Lane
Please note that we can only accept returned items within 14 days of signed-for delivery receipt. Goods should be returned within 14 days of their delivery date, unused and with all garment tags still attached. Our Sanyukta Shrestha boxes and branded dust bags are considered to be a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, any packaging such as instructions, authenticity cards, dust bags, and brand tags should be included with your return.
– Personalised items
Please note that personalised items (such as customised or altered dresses) are non-refundable.
We cannot be responsible for general wear and tear and any transformations that occur due to the nature of the natural materials used. Due to the natural and organic characteristics of the silk fibre there may be small natural imperfections in the weave or slight variations among them which should be taken as a natural gift not the defect.
– Faulty goods
Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is damaged or flawed please contact our customer service team immediately by email at email@example.com.
Items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer to replace or repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
Please note that faulty items must be reported to our customer service team prior to returning.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, due to different lighting in the photograph, the colour will look slightly different to natural light. Also as computer screens vary, we cannot guarantee that your screen’s display of any colour will be completely accurate.
Insurance and delivery
Ownership of any products ordered by you from us shall pass to you on the later of:
(a) the date on which we receive full payment for those products;
(b) the date and time of delivery to your nominated address.
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us, and transfer of responsibility in the same way.
We shall be entitled to supply your purchases in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
If a delivery is refused by the receiver and returned to Sanyukta Shrestha, any return shipment costs, customs charges and handling fees will all be deductible from any refund due.
Refunds will be credited to the purchaser’s original method of payment. Original shipping charges will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase.
Once your return has been received you can expect to receive your refund within 5-10 working days. If you make a purchase using American Express refunds can take up to 15 working days to be processed.
Please note, during busy periods such as sale it may take longer for us to process your return and subsequent refund.
If at any point you are concerned about the whereabouts of your return and/or refund please contact our customer service team.
Please retain your proof of postage until you have received your refund.